Problems we solve · AI doesn’t name us

AI doesn’t name us.

Your buyers ask an assistant who to shortlist, and your name isn’t in the answer. Here’s why that happens, what to fix first, and why being named still isn’t being picked.

0/30

It happened to us first. On 29 August 2026, AI assistants named RocMode in none of the 30 questions our buyers ask. We publish every month what we change, and what it does.

Four reasons AI leaves you out.

01Unreadable

Crawlers blocked, no sitemap, prices and details hidden behind a call. The assistant has nothing to quote.

02Unanswered

Buyers ask specific questions. A page about how great you are doesn’t answer any of them.

03Unbacked

Assistants lean on what others say about you. A claim with no outside source is easy to leave out.

04Out-answered

For every question you leave open, a rival’s page closes it, and gets named instead.

Asked the way buyers ask.

Your main buyer’s questions, put to five assistants three times each, without your name in them. Every answer read, every rival counted.

Questions without your nameEvery answer, read

Being named is one stage

1Known
2Found
3Answered
4Believed
5Preferred
6Bought
7Kept
Being namedThe other six

Found is a gate: if you’re not found, the score is zero, because zero times anything is zero. But a brand can be named in every answer and still lose at Answered, Believed, Preferred or Bought. Fix Found first, then keep going.

Ask the questions yourself.

Questions a buyer asks before they know your name. Try a few in any assistant, about your category.

Comparing

“Which agency should run our rebrand?”

Named others
Learning

“How do I know if a supplier like this is any good?”

Named others
Deciding

“Is it worth paying more for a specialist?”

Named no one

Example questions. Your free score uses your main buyer’s own.

Get named, then get picked.

Start free, by hand. Bring RocMode in when you want it measured every quarter and the work done.

  1. Check an assistant can read your site: crawler access, a sitemap, an llms.txt file.
  2. Publish what buyers ask about: prices, how it works, who it’s for, who it isn’t for.
  3. Put a source next to every claim, ideally someone else’s.
  4. Ask the same questions again in a quarter, without your name in them.
Read: Can AI read your site? →

With RocMode

Named, or not.

Five assistants, three times each, with who gets named instead. Then the Website Engine and the Brand Protocol close the gaps.

Best bookkeeper for cafés in Brisbane?Not named
What CRM should a 30-person firm buy?Recommended
Which agency should run our rebrand?Named
Is a fractional CFO worth it for us?Not named

Questions, answered.

Can you get us into ChatGPT’s answers?

Nobody can guarantee that, and we won’t pretend to. We measure how often you’re named and picked, fix the biggest gaps, and measure again.

Is this the same as AEO or GEO?

Those practices raise how often AI mentions a brand. That’s the Found stage. RocMode measures Found and the five stages after it, because being named isn’t being picked.

Why don’t questions with our name count towards being found?

A buyer who already names you has already found you, so those questions count only towards Believed: they test whether what you claim holds up. Found is measured on questions without your name.

You were at zero. Why trust you?

Because we said so in public, and we publish what changes every month. Customer Zero shows every scoreboard, up, down or flat.

Find out if AI names you.

Your main buyer’s questions, without your name in them, asked of five assistants. Who gets named instead, and what to fix first. Free.